Careers

MHS Program Director

Purpose

The Milton Historical Society (MHS) is a non-profit, cultural and educational organization dedicated to preserving the history of Milton and the Broadkill Hundred. The Milton Historical Society was founded in 1970 when the town recognized the importance of preserving the history of Milton and the Broadkill Hundred. The museum is located in a former Methodist Church, built in 1857. The building was renovated and reopened in 2006 to serve as Milton's museum, education and research center, and a social center for our community.

The Program Director is a key part of the Milton Historical Society (MHS) Program and Museum Team and function as the liaison between MHS, the Lydia B. Cannon Museum, its members, community partners and the Milton community as a whole. The Program Director reports to the Executive Director. You are primarily responsible for researching, planning, developing and implementing MHS programs; from serving as the first point of contact for membership to organizing events or recruiting new members. You will be responsible for developing our website and successful social media presence, developing and executing an annual membership campaign, and creating a newsletter.

You will also be responsible for all aspects of visitor services, outreach, management and coordination of volunteer corps recruitment and training volunteer corps in the development and delivery of an integrated program of exhibitions, public programs, live events, and work developed in partnership with communities and organizations. You are primarily responsible for assisting in opening and closing the museum, assisting visitors and other duties as assigned. While this list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions.

Job Duties and Responsibilities

Attend weekly staff meetings and event meetings.

Work with leadership to identify professional development opportunities.

Contribute to the Society’s cultural diversity initiatives.

Strategize with the Executive Director to determine organizational goals based on the strategic policies and plan initiated by the Board of Trustees, set timelines and track progress.

Actively participate in management meetings and encourage dialogue, support colleagues by attending museum programmatic events.

Model exemplary workplace behavior in alignment with the Society’s mission and values.

Take proactive steps to enhance an organizational culture of learning, inclusion, and cross-departmental collaboration.

Share departmental administrative tasks with the Executive Director.

Serve as main contact person for all member and volunteer inquiries.

Work closely with the Executive Director to ensure all volunteers have knowledge of MHS policies and procedures.

Collaborate with the Executive Director to develop and execute successful strategies to recruit and orient new members; ensure member renewals; and upgrade current members’ status.

Manage membership application process, including determining member category and allocation of membership fees following MHS guidelines.

Maintain member data system to ensure accuracy and completeness of member information.

Work closely with other MHS staff to continually inform members of services and benefits of membership; assist with the execution of email and other marketing efforts.

Assist with member communication activities that drive attendance at MHS events and increase use of online resources; assist MHS staff in event recruitment.

Prepare organizational marketing materials to reflect depth, reach and impact of MHS.

Manage market research and survey efforts to better understand market size, awareness of MHS, and prospective member needs.

Prepare marketing materials.

Collaborate with the Executive Director to develop a quarterly newsletter for distribution to all volunteers, members and board members to ensure continued positive engagement.

Work with the Executive Director to develop and execute the Annual Appeal and other membership recruiting activities, ensure the benefits of membership fully available to members throughout the year.

Organize events and activities for existing and prospective members or community partners, including an annual holiday membership celebration.

Work with the Executive Director to determine if volunteers are needed for museum and/or special events, tours and/or other programmatic activities and schedule volunteers accordingly.

Work with the Executive Director to prepare volunteer and membership marketing materials for distribution.

Work with the Executive Director to mentor and supervise programmatic and museum guide volunteers.

Track admissions statistics and report such information to the Executive Director.

Collect, analyze, and report member feedback on MHS programs and events.

Work with the Executive Director to control stock and inventory, place orders, and complete paperwork through from creation to payment and track all documents.

Reconcile yearly inventory and financial responsibilities include tracking gift shop accounts for deposits and purchases.

Represent MHS at events and functions.

Other duties as needed.

Required Qualifications

Bachelor’s Degree in nonprofit management, business management, program management and/or its work experience equivalent.

3+ years’ experience working in management of a nonprofit organization.

Strong customer service and interpersonal skills; friendly, outgoing and motivational.

Computer literacy—excellent skills in using Microsoft Office programs, Google programs, Past Perfect, email and comfort with learning new technology.

Social Media literacy—experience using websites and social media.

Strong verbal and written communication skills.

Possess a talent for building strong relationships between members and the organization.

Ability to work effectively with members and key stakeholders in our community.

Self-motivated and able to work independently.

Adaptability and flexibility.

Excellent research, writing, editing, and verbal communication skills.

Availability and mobility to work extended hours as off-site meetings and events may occur on evenings and weekends.

Well-organized with strong attention to detail.

Able to climb stairs, stand, stoop and lift over 25 pounds.

Preferred Qualifications

Master’s Degree and/or its work experience equivalent.

7+ years’ experience working in working in the management of a nonprofit organization.

Knowledge of Milton, DE history, Delaware state history, historical societies, historical museums and public practice.

Benefits

This is a 20-hour part-time benefits-eligible position that will participate in the following benefits:

Membership/Volunteer Coordinator Salary ($15/hour)

3 Paid Personal Days